FAQs

How do I set up an Arlo camera for the first time?

Arlo camera setup can be completed using the Arlo app and the web based setup wizard as well. You can choose any method based on your convenience. For the App based method, you’ll need to have the Arlo app downloaded and installed on your smartphone/tablet. You can then use the app to configure the camera with the wifi network at your location and also connect it to the base station.

If you wish to continue with the Arlo camera setup using the web-based setup wizard, you can use the web address my.arlo.com to access the setup wizard and then configure the network and device settings. The set up wizard will walk you through the easy steps to get done with the camera configuration process.

Why won’t my Arlo camera connect to Wi-Fi?

A key thing to note whenever you are trying to connect Arlo cameras to WiFi is, they will only connect to the 2.4GHz band of the WiFi network. Otherwise, you will always find your Arlo camera offline. Therefore, if you have a dual-band router at your home, locate the correct SSID of the 2.4GHz band and then connect it to the same.

Secondly, also check if the password you are typing is correct or not. The sequence and order of the letters, numbers, and characters that constitute the password should be accurate for it to work.

Finally, ensure that there is no MAC Filtering enabled on your router. With this feature enabled, your router will avoid connecting to devices other than the list of those specified in the settings. Log in to your router setup wizard and check these settings.

Do I need a base station to use Arlo cameras?

Well, not all models of the Arlo camera require connecting to a base station before you can connect them to WiFi. Latest camera models like the Arlo Camera Pro 5 and Ultra 2 can connect to the WiFi network at your home directly, thus operating independently.

If you are unsure if you should use an Arlo base station or not, check the user manual that comes along with the camera.

What does the Arlo base station do?

Arlo base stations can be considered as central hubs which you can use to connect Arlo cameras. These devices provide a secure network, options for local data storage, and enhanced functionality for your home security system.

CVR(Continuous Video Recording) is an optional feature available on certain cameras and an Arlo base station is required to use it. With CVR activated on your Arlo camera, you can record the activities 24/7 and capture everything in the background to view it later.

How do I reset the Arlo base station?

Your Arlo base station has a reset button available on the back panel. To reset, you can use a thin object like a pin or a paperclip to press and hold the reset button for about 10 seconds. After 10 seconds, release the reset button and you will see the LED on the front of the device flash in amber color. The base station will also reboot to mark the completion of the reset process.

Now, once the reset process is complete, you can remove the base station from the Arlo account to prevent future problems. To remove the base station from the account, launch the app or sign in to your account at my.arlo.com. Head over to Settings and then select My Devices. Now from the device list, locate the base station and tap on Remove Device. When prompted to confirm the choice, tap on yes to confirm the reset operation. This will reset your base station device.

Why is my Arlo base station offline?

Your Arlo base station may be offline due to several reasons. These can be internet connection issues, problems with the power supply, hardware and software glitches and more. Common causes for this include weak or unstable WiFi coverage, network outages, router setting issues, and hardware malfunctions.

So following steps to troubleshoot these issues can help fix the gaps and connect your Arlo base station to the internet again.

Why can’t I log in to my Arlo account?

There may be a number of reasons why you are unable to log in to the Arlo account. Sometimes the issue can be as simple as entering the wrong credentials or there may be temporary bugs in the browser. Please take a look at the following potential reasons you may be unable to log into your Arlo account.

Wrong Credentials:

It is possible you are using the wrong email or password. Please ensure you are using the correct email address and password. If you have forgotten your password, you may reset the password by clicking the option, “Forgot Password?” If you have trouble logging into your email, you may have to call your email provider.

Outdated Browser:

Most internet browsers are periodically updated to fix bugs and improve performance. If you are using a browser that is not updated, you may have problems accessing different websites. If you are using a modern internet browser that is updated, that is not likely the issue.

Cache:

Cache is stored on your browser from different websites you have visited. If the cache is not cleared periodically, you may run into issues. Please clear the cache and try logging into your account again.

Expired Session:

If your session has expired, just close the browser and open again.

Internet Connectivity:

It is important that the internet is connected properly to the device you are trying to log in with, and you should have a stable connection. Disconnection, weak connection, or intermittent connection can all affect your ability to log in. There may also be problems with Arlo’s servers. You may check Arlo user forums or a site like Downdetector to check Arlo’s server status. If these issues have all been checked and ruled out, please contact our expert team to help you with your issue.

How do I reset my Arlo account password?

In order to reset your Arlo password, visit Arlo’s app or my.arlo.com, click on the login page.

Tap click on forgot password,.

After entering your email address, follow the reset link Arlo sends to your email and create a new password.

Select the Forgot Password? option.
Provide your Arlo account email address and click on Submit or Send Email.
Look for a message in your email, including your spam or junk folders, from do_not_reply@arlo.com.
In that email, click on the link to Reset Password.
Enter the new password that you want to set to your Arlo account, and in the Password confirmation field, confirm your new password by typing it again, and then click on Change Password or Save Password.
If you are still logged in to the app or at my.arlo.com and know your current old password, go to Settings Profile Change Password, then type your Old Password and the new password. Save the details and the settings will take effect.

Can I use one Arlo account on multiple phones?

Yes, you can use the Arlo account on multiple devices at the same time as well. Once you are logged in, you can view the camera footage and also grant access to other people to monitor the footage.

How do I reset an Arlo camera?

You can easily reset your Arlo camera setup using the Sync/Pairing button on the camera itself. Locate the same from the camera.

You can find it on the cover or on the back or bottom of the device, and press and hold the same for about 15 seconds or until the LED blinks in amber color rapidly.

Once that happens, the reset process will be initiated.

Release the button now and then allow some time for the reset process to complete.

Why is my Arlo camera not syncing?

If your Arlo camera is not syncing, it may be due to low battery or weak WiFi connection. You can also check if the base station is busy and if there are app or device glitches. To resolve the sync issue, you can try restarting the router and ensure correct proximity to the wifi router. Also check the app permissions like Bluetooth and location and perform a quick Sync press before you connect with the support team.

Why is my Arlo live view not working?

The Arlo live view may not work due to reasons like poor WiFi, outdated app firmware, low battery or temporary glitches. These issues can be fixed by following some simple troubleshooting steps like restarting devices, checking signals, etc. You can also try updating the settings like turning off local 4k streaming, etc.

You can try the basic troubleshooting steps first, check your network, move the camera closer to the wifi router or the base station, and update the firmware versions. If nothing seems to work and you find your Arlo camera not recording the live view, you can reset the camera to factory settings and reconfigure the settings to start over.

Why is Arlo video blurry or delayed?

This issue is directly related to the quality of WiFi signals the camera receives. The video that your camera records can be blurry or delayed due to poor WiFi signal strength, network bandwidth limitations and incorrect camera settings like issues. Environmental factors in some cases like firmware issues can also contribute to low quality video being relayed.

What should I do if my Arlo system is not working at all?

If your Arlo system is not working at all, you can start with basic restarts like remove or reinsert the battery and reboot the system. Inspect the components like the battery/power and update the app/firmware as well. Move the camera closer to the WiFI router to ensure great signal coverage and if everything fails, try a factory reset and contact the Arlo support team at our end.

Do Arlo cameras work with Alexa or Google Assistant?

Yes, Arlo camera setups are fully compatible with both Alexa and Google Assistant. This allows you to view live feeds on smart displays, get motion alerts, and even use voice commands for arming or disarming the camera system. You can also check clips on compatible devices like the Echo Show and Google Nest Hub. When you connect the camera to the respective devices and enable the skills from the respective apps, you link them and can use these devices for a seamless smart home experience.